The best bosses are models of charisma and business acumen that inspire their sub-ordinates and improve the bottom line. According to Michael Feiner, former chief people officer at Pepsi-Cola Worldwide, the answer lies in two questions. “Organizations are designed to get results,” says Feiner.“Is your team achieving the results that you’re expected to deliver?
He wrote of the need for moderation and virtuous conduct based on reason.If he believes that you’re listening to his point of view, he’ll be more likely to listen to yours. It’s one of the key requirements for getting to yes, and you want the person you’re dealing with to see that you’re a man of your word.Concede a minor point early in the negotiation to set the right tone for harder-nosed deal making later on. Negotiations are often about repairing a negative situation.A wiser and more elegant formulation of the current phrase “suck it up.” For more great leadership tips, here are 4 Easy Ways to Be a Better Boss. “If a guy feels like he knows you a little bit, he’s a lot more likely to talk,” says Sergeant Joe Wellington, a 10-year veteran negotiator with the Kansas City, Missouri, police force.“If he doesn’t, he’s going to have his defenses up.” Establishing that connection requires four skills. “Make the other party know that you’re listening by repeating some of what he says back to him,” says Wellington.