I was treated very poorly on the phone and talked to like I was a child.
I called 10/30/17 for a package not received, to hear that they had a “shipping problem” and they my order will need to be canceled.
The first store, located in Los Angeles, is still in operation today. It was their first location inside a shopping mall. I spoke with Gholdwin, a manager, I explained fully what had happened to my daughter and her gift cards, she asked me to visit the store but told me she wasn’t sure what the outcome would be. She was pleasant and remembered my situation and tried to assist me by getting her store manager Ray to help me. Ray was accommodating at first, he said that it could take awhile as he would have to call corporate.
In 1995, the first location outside of California was opened in Miami, FL. In 2010, the company opened their flagship two-story, 85,000 square foot store at the Los Cerritos Center. Forever 21 currently operates over 723 stores in the United States, Puerto Rico, Canada, Asia, Europe and Latin America. I gave him a receipt for one of the gift cards as it was a gift to my daughter for Christmas from my sister that resides in NY.
I worked there about 5 years ago and i don’t remember having these issues before. I filed a claim with forever 21 and fedex but honestly now I want a complete refund.
Reply ORDER NUMBER 70782210; my package never was received. I was told on the phone that even if my package was stolen forever 21 will not send me a new one I will have to repay the 200 dollars to get a new order.